Overview
Project context
Cirsa is a Spanish leading company in the leisure and gaming sector worldwide. It currently has more than 50,000 recreational machines working worldwide and the people in charge of picking up and counting the benefits stored tin this game engines are called “collectors”.
Date 2018 - 2019
Agency VISEO
Role UX/UI Designer
Methods Heuristic analysis, Wireframing, User testing, Card sorting, Prototyping, Scrum
Tools Adobe Xd, Azure Devops
The challenge
The objective was, fundamentally, to design a product for smarthpone and tablet with Android Operating System that provided the “collectors” all the necessary tools and functionalities to carry out the collection process of slot machines and, in later phases, also the repairing and transporting processes.
Research
Understanding the product
We analyzed the old slot machines collecting app used by the operators by that time to understand more thoroughly the tasks they carried out during the day, how they faced them and, above it all, to identify the pain points of the process , in order to solve them in the new tool. Among all the tasks of the operator, the collection task turned out to be the most critical, the one that required more time and the one that supposed more cognitive friction for the user.
Redefining the flow
During and after the meetings with the client and the key users, we sketched multiple user journeys to understand all the steps involved in the collection process and find the critical points within this process.
After analyzing the information obtained in previous phases, we developed low-fi wireframes to define what would be the basic structure of all the screens on the app and the navigation between them before applying the visual design layer. The wireframes were tested by the users with a navigable prototype to try to fill the gaps within the navigation, detect usability errors and gather information to reduce the complexity and cognitive friction of some critical points inside task flows.
UI Design
A clear schedule system
From “Agenda” the user can consult the visits that have been scheduled for the present day, he can quickly schedule a new visit or report an absence for personal reasons. A card system was used to show the locations that the operator must visit during the day, a color code was applied to indicate the status of the task and an icon set was designed to identify the type of tasks that the user must perform during each visit.
Straightforward collection process
The collection task is one of the main features of the App. It allows the user to report the money extracted, read the counters of the machines or report a machine incident if required. The flow of the task has been simplified to the maximum, automating most parts of the process so the user can be focused on the collection itself. A functionality has been included so that the user can easily collect several machines at once swiping to switch from one machine to another at any time. As soon as the operator collects all the machines in a location, the App shows him a summary of the operation and gives the option to rectify the data or directly print the resulting mandatory delivery note.
Swipe to switch slot machines during the collection process
Simplified flow for machine repairing
In later phases of the project, we included a functionality to help operators who repair the slot machines. The machine repairing task includes many subtasks, it requires the technician to report a lot of data and it is definitely a delicate and complex process. In the new application we reduced complexity of this functionality by simplifying the repairing flow and dividing it into 4 simpler steps. The user must resolve each step before moving on to the next one but he can go back anytime to modify the data entered if necessary.
New helpful features
We added new functionalities regarding the previous slot machines collection App:
- The user can now consult and reprint old delivery notes if necessary.
- The user can modify his weekly agenda and move tasks between days.
- The user can obtain an collect estimation of a store and decide if it is worth collecting the slot machines that day or in the future
The outcome
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